A lot of people have questions before they order, especially with custom paint by numbers. That’s normal. Some want to know if their photo will work. Others just want to know what comes in the kit, how long it takes, or what happens if something arrives wrong.
So instead of making you dig through everything, we grouped the most useful questions in the order people usually ask them.
Got Questions about paint by numbers?
Start here. We’ve answered the most common questions to help guide you, whether you’re wondering if your photo will work, what’s in the kit, or how track your order.
A paint by numbers kit is a pre-printed canvas divided into numbered sections. Each number matches a paint color, so you simply paint each area with the matching shade.
Yes. Most people start with no real painting experience. The canvas already guides you, so you do not need to sketch or guess where colors go.
Each canvas is printed with numbered sections. Every number matches one of the paint pots included in your kit. You fill each area with its matching color, little by little, until the image comes together.
Each kit includes:
That depends on the size, the design, and how often you paint. Some people finish in a few evenings. Others take a couple of weeks. In reality, most people enjoy doing it bit by bit.
No. You can hang it as it is, frame it later, or keep it rolled until you are ready.
Clear, bright photos usually work best. Close-up shots with good lighting tend to give the cleanest result.
A good photo should be sharp, well lit, and not too busy in the background. Dark photos, blurry photos, or pictures taken against strong light usually do not turn out as well.
For the best detail, we usually suggest no more than 4 to 5 people in one image, especially if you want faces to stay clear.
Yes. Pet portraits are one of the most popular custom options. A close-up with natural light usually works best.
We review new custom orders and may contact you if a different photo is needed. That said, it still helps to upload the best one you have from the start, because a low-quality photo will not turn into a high-detail design.
Not exactly. It will be based on your photo, but it still has to be simplified into paintable sections. At some point, you realize that the best custom kits are the ones with a clear subject and simple lighting.
If we let you know the photo may not work well and you still choose to proceed, we cannot offer a refund based on the final look. The uploaded photo matters a lot.
Most kits are made to order. Production usually takes a few business days before shipping, especially for custom designs.
Yes. Once your order ships, we will email you a tracking number.
Tracking sometimes takes a little time to refresh, especially right after the parcel is handed over, during customs checks, or when carriers are busy. A short delay in updates is fairly common.
Usually yes, but sometimes not. If one item is ready before the other, we may ship them separately.
Contact us as soon as possible. We may be able to update the address before the order ships. Once it has already been processed or dispatched, changes may not be possible.
Contact us as soon as possible. We may be able to update the address before the order ships. Once it has already been processed or dispatched, changes may not be possible.
Check around your mailbox, door, reception area, or with neighbors first. Then contact the carrier. If you still cannot find it, email us and we will guide you from there.
We accept major debit and credit cards, along with PayPal.
Yes, but only before it has been processed. If you need to change something, email us as soon as possible.
Yes, cancellations are accepted within 24 hours of placing the order. Please email [email protected]
with the subject line CANCEL ORDER and include your order number.
Only before production begins. Once a custom kit has entered production, it can no longer be cancelled.
No. Once an order has shipped, it cannot be cancelled.
It does not happen often, but if it does, contact us and we will fix it at no extra cost.
Email us with clear photos of the issue and your order number. We will review it and arrange a replacement or another solution depending on the case.
Let us know what is missing, and we will help sort it out.
Paint coverage can vary by color. If you run out, contact us and we can send extra paint.
Minor dents can usually be smoothed out at home. If the canvas is badly damaged, contact us with photos and we will review it.
Unused items can be returned within 30 days of delivery as long as they are still in original condition and packaging.
Custom kits cannot be returned unless they arrive damaged or have a production defect.
Yes. If you need help exchanging an item, email us and we will guide you through it.
Once the returned item is received and checked, refunds are usually issued within 5 business days to the original payment method.
If a return is approved, we may provide a prepaid label in some cases. International return shipping is usually paid by the customer.
All orders include package protection. If your package is confirmed lost in transit, contact us and we will review the case and help with a replacement or refund where applicable.
