News
Custom Paint by Numbers FAQs
May
Ever looked at a painting and wished you could create something as intricate and detailed? Paint by Numbers is your gateway to becoming a painter, no matter your skill level! It’s a painting kit that includes a numbered canvas and corresponding paints. Simply match the numbers on the paint pots with those on the canvas, and voila, you’re creating art!
Customizing Your Paint by Numbers Kit
Can I Turn a Photo into a Paint by Number?
Absolutely! Transforming your favorite photo into a Paint by Numbers masterpiece is one of the coolest customizations we offer. Whether it’s a snapshot of your pet, a scenic landscape, or a family photo, we can help you paint it.
Can I Customize the Size of the Canvas?
Yes, you can! Depending on how much wall space you have or how detailed you want your artwork to be, you can choose from a variety of canvas sizes.
Can I Request a Specific Type of Paint?
Of course! Our kits typically come with acrylic paints, but if you’re feeling experimental or have a different preference, just let us know. We’re here to make your artistic experience as personalized as possible.
Ordering and Payment
When will I get my order?
Each Custom Paint by Numbers kit is crafted on-demand when you place your order. Our artists require 3-6 business days to meticulously prepare your kit. After completion, we ship it directly through our trusted partners like USPS, FedEx, UPS, and Royal Mail.
Are my card details safe?
Yes, your security is our top priority. Our encrypted SSL security protects your credit card information completely.
My card is being rejected. Why?
This could be due to a few reasons. Check if your card is expired, you’ve reached your credit limit, or if there’s a typo in your card details. If everything seems fine, it’s best to contact your bank.
Shipping and Delivery
How Long Does Shipping Take?
Shipping times vary by location:
- United States Of America, Canada: 5-10 days
- Australia, United Kingdom: 4-8 days
- Rest of world: 8-16 days
So how long should you expect? From the day you made your order, the Time frame = Processing time + Shipping time.
How Can I Track My Order?
Once your order is shipped, you’ll receive an email with a link to track your order.
What Happens if My Order is Damaged?
If your kit arrives damaged, contact us immediately at [email protected]! We’ll arrange a replacement or refund according to your preference.
Using Your Paint by Numbers Kit
I received my Paint by Numbers Kit. How do I start?
First, set up a comfortable workspace with good lighting. Unpack your canvas, lay it flat, and organize your paints. Start from the top of the canvas and work your way down. And remember, relax and enjoy the process!
How many paint colors are included in each kit?
It varies, but typically a kit includes 24 to 48 different colors, providing a broad spectrum to ensure detailed and vibrant results.
How long does paint by numbers paint last?
If kept sealed when not in use, the paints can last for more than a year without drying out.
What kind of paint does Paint by Numbers use?
We primarily use non-toxic acrylic paint for its ease of use and vibrant results.
Troubleshooting and Support
What if I Make a Mistake and Paint Outside the Lines?
No worries! Apply layers of the correct color to cover up small mistakes. Remember, every artist adjusts their path sometimes!
How Do I Contact Customer Support?
Our team is here to help! Contact us through our website’s support page [email protected], and we’ll make sure your queries are resolved.
What if I Have a Question Not Answered in the FAQs?
Just shoot us a message! We’re always here to assist you with any additional questions.
Refunds and Returns
Can I Return a Paint by Numbers Kit?
Return your untouched, original-packaged kit within 30 days, and we’ll gladly accept it.
How Do I Initiate a Refund?
Contact our customer support at [email protected], and they will guide you through the process.
What is the Refund Policy?
Personalized orders are non-refundable. If your product arrives damaged or incorrect, please contact us at [email protected]; we will replace it promptly. We focus on replacements rather than refunds for any faults.
Feel free to reach out with more questions or for further clarification. Happy painting!